Orpheus Subscription Ticket Exchanges

Orpheus Chamber Orchestra is pleased to offer free ticket exchanges for our valued subscribers. 

If your plans change, we provide the opportunity to exchange your tickets for another concert within the same season, subject to availability. For your convenience, we've compiled answers to common questions regarding ticket exchanges below.

Refund Policy 
Please note that Orpheus does not offer refunds for subscription tickets. If you are unable to exchange your tickets, you may donate them to Orpheus for a tax credit, or consider gifting them to a friend or family member as a way to share the music and support Orpheus. 

Frequently Asked Questions

What is a ticket exchange?
A ticket exchange enables you to swap your existing tickets for tickets to a different event.

Who can exchange tickets?
Exchanges are a benefit for Orpheus subscribers. Learn more about how to subscribe.

How can I exchange my tickets? 

1. Locate the tickets you wish to exchange and tear them in half.
2. Take a photo of the torn tickets.
3. Email subscriber@orpheusnyc.org with the following:
   1. An attachment of the photo showing your torn tickets
   2. The name and date of the new concert for which you want tickets (specify number of tickets and preferred seating location, along with alternative seating locations in case of limited availability)
   3. Your phone number and email address

What are my other concert options?
Subscribers may exchange subscription tickets for other Orpheus presentations at Carnegie Hall within the same season, pending availability.

Is there an additional fee to exchange tickets?
There are no fees to exchange subscription tickets. However, ticket prices often vary from concert to concert and according to seat location.

What if the value of my new tickets differs from the value of my original tickets?
If your new tickets are of a greater value than those being exchanged, our VIP ticket concierge will contact you to confirm payment details. If the new tickets are of a lesser value, we will contact you to facilitate a refund or add the credit to your Orpheus account.

Can I exchange my tickets by phone?
We ask that you present a photograph or scan of your torn tickets by email. For this reason, ticket exchanges cannot be completed by phone.

What is the deadline to request an exchange?
To allow time for resale, exchanges must be received at least two business days (Monday through Friday) before the event date of the tickets being exchanged. 

Credits on Account

• Through August 31, 2025 , subscribers have the option to apply existing credits to subscription renewals for the 2025–2026 season or donate their credits to Orpheus. If a subscriber chooses to donate their credit balance to Orpheus, the subscriber will receive written acknowledgment of the amount being transferred. It is recommended that subscribers consult their tax advisors as to the deductibility of any credit transfer.
• After August 31, 2025, any existing credit balances will be converted into a tax deductible donation to Orpheus.